GAC not recording results - no response from EA Help

I contacted in-app EA Help, and no response (this was nearly 20 hours ago).  The current round of GAC attack phase is four hours from ending, and I have not been able to do anything because of glitches where it isn't saving battle results (points and defeats just disappear).  This is garbage after I was just bumped down to Carbonite 2 having faced two GLs in Carbonite 1 first round.  If I get bumped down leagues again because of a bug you can't address, that's lost daily crystal income...  Please at least respond to people when the game is unplayable to the point of screwing over people's accounts.  Thank you!