Galactic challenge missing rewards :
I have not received any rewards for the following : Kashyyyk: Sith 📷 vs Galactic Republic (E) 6/10 Coruscant: Inquisitor 📷 vs Jedi (E) 6/6 Malachor: Bounty Hunter 📷 vs Rebels (E) 6/...
Forum Discussion
I am receiving not helping messages from the customer service . They are asking me
-open a new ticket , following certain instructions , that then get close as duplicate
- now a guy asked me
Thank you for contacting EA help, my name is William, and I'll assist you with your case today.
I hope you're doing well, I've gathered that you have contacted us regarding the grand arena. Do not worry I am here to help you with it.
Please let us know the date when you completed the grand arena.
Do let us know if this fixes out the problem.
We will love to assist you further in all the possible ways. Please reply to this with more details. We are waiting!
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.
You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.
Thank you once again for contacting EA Help! It was lovely to have you here.
Have a great day/night ahead,
and this is for GALACTIC CHALLENGE!!!
how can someone can receive some help !!
this is insane . These ppl in your customer service do not even read what ppl type !!!!
it’s 9 days , who so I need to contact ? How ?
I’m still waiting . 5 days.. no answers , no rewards
EA_LannaCommunity Manager
Hi @zellaccio,
I can only apologize on behalf of the support team. That last chat log you shared does seem like the agent didn't read your issue...As frustrating as it looks, you need to persist with the support team to get help with missing content cases.
- EA_LannaHow if no one is reply ?!?!?? 6 days and no answer anywhere !! How is that possible ?!?!?
- EA_LannaHI @zellaccio,
I'm not sure why it went without a response. You need the support team for help with this one so I'd recommend bumping it with them.
- EA_Lanna
@EA_Lanna well, is not working . I’m keep on talking with support, and they are asking me the same question , and no answer or help!
there should be some type of escalation ? Supervisor ? Team leader ? Manager ? Someone that can read a message and understand ?!? I have been asked 5 times my ALLY ID !!! I think this is the point that they Don’t even read the messages !!! I have 4 galactic challenge rewards missing , no one that help me, and it’s so frustrating I ‘m just been asked the same question over and over and over ?!?!
i need to escalate my ticket to someone !
This is rich …!!! They’re asking me to contact you on the forum .. so .. who is going to help me ???
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