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PrarajA's avatar
PrarajA
New Novice
1 year ago

Game crashing right after GAC, TW match loses, NOW EVEN WHEN LOGGING IN

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Samsung Galaxy S23
OS Version Android 14
Ally Code: (Find it here: http://bit.ly/AllyCode ) 688-156-266
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Everytime I lose a match in GAC, whenever I have to press FORFEIT or SUBMIT the game crashes, after the recent crash, when I try to login into my account, press the green button, game keeps crashing yet again
Steps: How can we find the bug ourselves? I don't know, maybe just check what happens when you lose a battle in GAC and first try testing out with either of those two buttons (forfeit or submit)
Connection Type Mobile
Please select your region Europe
Country Lithuania

Hello, so during the past month after the ingame UI update I encountered this very annoying bug/issue which just keeps persisting up until now.

So the issue is, everytime I got in to the match in GAC (in one case also in TW) whenever I lost, two of those new buttons appear "SUBMIT" or "FORFEIT". Once I pressed either of those two (more frequently the green one, which i don't remember is which) the game just crashed.

Yesterday in the GAC matchup THE SAME ISSUE reoccurred and even to the more extreme degree I would say. Now the game's progression got reset to zero, and now everytime I try to log into my EA account and press the green button to login - THE GAME STARTED TO CRASH YET AGAIN...

This issue happens almost every time I lose in GAC or TW (when I'm presented with those two buttons) and now even outside GAC

This issue is mainly prevalent when I play this game on my Android phone, luckily I also have PC client.

P.S. I'm also attaching the screenshot of this bug last time it occurred whilst I was trying to login into my account.

3 Replies

  • PrarajA's avatar
    PrarajA
    New Novice
    1 year ago

    From my knowledge, no. From what i can see, only the error code 9.78.

    I tried logging in with either mobile data or wifi, the problem still persists

    P.S. Also i encountered the similar crashing issue on my pc client, but crashing seems to appear once i press submit button more than once

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    1 year ago

    Pressing more than once is a known issue and tracked HERE. The other error might be related to a mismatch between EA account and Apple/Game Center account. 

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