Game Error/restart in Grand Arena and TW
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S9
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Game Error with forced restart consumes a team and leaves the opponent team in Grand Arena and TW
Steps: How can we find the bug ourselves? Not sure. It's sporadic, but really needs to he addressed
Connection Type Wifi
Please select your region South America
Country
Myself and people in my guild have experienced an increase in game errors that force a restart. When this happens during a TW or GA, the results is that the attacking team is consumed, but the opponent team is still there. This causes unexpected losses while it should have been a win. I just experienced such an occurrence in GA. At the end of the match my characters just sat there for a while and then I got a game error and a forced restart. There needs to be some mechanic in this case to restore the attacking team. Especially in GA, it could be an unrecoverable situation since there are limited counters.
In my situation, a powerful Traya team essentially vanished and a potential win has almost certainly turned into a loss.
Hi @hunchew and sorry about that.
The scenario you subscribe looks like you've lost internet connection during the battle. The delay for the victory screen is one indicator for that and the error message also relates to this.
Please make sure that you have a strong and stable internet connection before doing important battles (raids, GA, TW, etc.), to prevent this from happening.
The mechanic that your team is consumed when a restart happens during or at the end of the battle is intended, to prevent exploitation.
