Product: Star Wars: Galaxy of HeroesPlatform:Apple iPhoneWhat type of device are you experiencing the issue with? iPhone 11 ProOS Version 13.5.1Ally Code: (Find it here: http://bit.ly/AllyCode ) 669-634-998What type of issue do you have? GameplayHow often does the bug occur? Often (50% - 99%)Summarize your bug Game freezes and then crashesSteps: How can we find the bug ourselves? Squad or fleet battles in arena or TW (I'm sure GAC as well)Connection Type WifiPlease select your region North AmericaCountry United StatesI keep getting the game locking up on me, and after it locks up it eventually fully crashes. This has been happening since the 7/9 update, and it's becoming more and more of an issue. I've had it freeze then crash on me 4 or 5 times now, all during squad arena or fleet arena battles. Now it's happening during TW fleet battles. Please take this seriously, it's causing many issues with TW banners and arena climbing

Are you going to compensate players for this? I'm spending crystals for an arena refresh, and because your game isn't stable, I'm not only losing the crystals I paid for a refresh, but losing more because I can't finish my climb. This is ridiculous that you can't release a stable product at this point.

Just happened again. Thanks for ignoring my post and ignoring the problem CG

the crashes are terrible... now even in sithraid

This is now 2 days in a row where I am getting the game freezing when in an arena battle, and 2 days in a row where I'm losing crystals from my arena payout because it's happening. And none of you are admitting that there's a problem.

Here's another freeze and crash. Just logging it so it can continue to be ignored

Game freeze and crash | EA Forums

15 Replies

DarthSpaced
6 years ago
This is now 2 days in a row where I am getting the game freezing when in an arena battle, and 2 days in a row where I'm losing crystals from my arena payout because it's happening. And none of you are admitting that there's a problem.
DarthSpaced
6 years ago
Are you going to compensate players for this? I'm spending crystals for an arena refresh, and because your game isn't stable, I'm not only losing the crystals I paid for a refresh, but losing more because I can't finish my climb. This is ridiculous that you can't release a stable product at this point.
DarthSpaced
6 years ago
Just happened again. Thanks for ignoring my post and ignoring the problem CG
grumpybear9000
6 years ago
They haven't even acknowledged bug report - so I wouldn't hold your breath.
DarthSpaced
6 years ago
Here's another freeze and crash. Just logging it so it can continue to be ignored
QuimSWGoH
Seasoned Veteran
6 years ago
Here a video about the crashes:
https://youtu.be/g1H27DRniko
Still I not had problems with my iPhone SE, but with BlueStacks is terrible the crashes, now the new crash is the Login issues directly, is needed try several times to finally connect.
jedilord1
Rising Ace
6 years ago
the crashes are terrible... now even in sithraid
DarthSpaced
6 years ago
Here's the latest crash. CG are you ever going to interject? Or at least admit there's a problem?
DarthSpaced
6 years ago
I just had 2 more freezes and crashes in the last 5 minutes. Only got a capture of the 2nd one.
FissendenFamily
6 years ago
Totally over this now. My game has been crashing while in combat. Crashed deep into heroic sith full and tonight I loose 70 light side tokens. Was fine until this update...