Game freeze (crash)

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Oneplus 10 pro
OS Version 14
Ally Code: (Find it here: http://bit.ly/AllyCode ) 369-394-226
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug After last title update game starts to freeze in random areas. It is not slow down, it is just freeze - music continue playing, but image is static. It already happend in this areas: 1. Entering GAC screen - 2 times (added screenshot of the second time) 2. GAC battle, on the loading screen and costs me a round. Compensation for this will be welcome. 3. Open bronzium 4. Fleet battle right before the DRevan bridge siege animation. I've already reinstalled the game - problem, definitely not in my phone. Before last title I have not game crashes at least from aug 2023.
Steps: How can we find the bug ourselves? Bug doesn't have any steps to reproduce, but maybe exact battle can help to gather logs: https://swgoh.gg/p/369394226/gac-history/?gac=178&r=2 battle "Supreme Leader Kylo Ren vs Cere Junda" this one was hanged on the loading screen.
Connection Type Wifi
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The only way for now to circumvent this bug is to play on android emulator. But I want to play on my phone. Please, bring this to the serious attention of the Developer team, lot of users have this problem. I've asked in thematic discord channel and many have 2-3 crashes after update, but they don't write here.

Also EA help in the game doesn't help, they always assume that problem is in the phone and every time offer to do the simple troubleshooting (clean cache, reinstall) that doesn't help.

Please, bring this to the team!