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ThomasEckersley's avatar
ThomasEckersley
Seasoned Newcomer
2 months ago
Solved

Old account linked to Facebook, unable to recover it.

I played back in 2018, but quit for a few years. I was using Facebook to back my account up. I still have receipts from 2018 but I cannot recover my account since I didn't link it to anything else.

Is there any way I can get a staff member to help me with this?

 

I don't have my friend code etc, I still have my old phone however. 

android
  • EA_Lanna's avatar
    EA_Lanna
    30 days ago

    Hi ThomasEckersley​, 

    On your older phone, can you still log into the account? The reason I'm asking, is if you can, grab your Ally Code and Player ID asap! The support team will need this to locate your account if you need to reach out to them.

    You may also be able to transfer the account from the older device to the new one. We have a guide here that goes into how:

     

    -  EA_Lanna

4 Replies

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  • b902db36bebfadd0's avatar
    b902db36bebfadd0
    New Traveler
    2 months ago

    The support team is completely unhelpful, they just send automated messages. I've been trying to recover my account for 23 days.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    30 days ago

    Hi ThomasEckersley​, 

    On your older phone, can you still log into the account? The reason I'm asking, is if you can, grab your Ally Code and Player ID asap! The support team will need this to locate your account if you need to reach out to them.

    You may also be able to transfer the account from the older device to the new one. We have a guide here that goes into how:

     

    -  EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hi ThomasEckersley​, 

    It's been a while, and we're hoping that means you were able to recover the account. 

    We're going to wrap up this discussion.

    Thanks and happy gaming o/

    - EA_Lanna

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