Forum Discussion
3 Replies
- b902db36bebfadd05 days agoSeasoned Rookie
The support team is completely unhelpful, they just send automated messages. I've been trying to recover my account for 23 days.
- ThomasEckersley5 days agoRising Newcomer
That doesn't give me much hope lmao
- EA_Lanna2 days ago
Community Manager
Hi ThomasEckersley,
On your older phone, can you still log into the account? The reason I'm asking, is if you can, grab your Ally Code and Player ID asap! The support team will need this to locate your account if you need to reach out to them.
You may also be able to transfer the account from the older device to the new one. We have a guide here that goes into how:
- EA_Lanna
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