Game freezing

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy a10e
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 237-471-556
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug The game freezes in the middle of gac
Steps: How can we find the bug ourselves? Use this type of device with this version and do a gac battle
Connection Type Wifi
Please select your region North America
Country Us

‌

I included a screen shot. I hope it helps. This is the 3rd gac I have lost because of this issue. Please fix it. It makes playing gac not fun