Official Complaint-Pending LSB items (15/10) EA/Capital Games Important

Dear SWGOH team,

 I raised a helpdesk request on the 15th October as I did not receive a LSB purchased and still have not received the in game rewards for this purchase. I have been charged the £40 but not received the rewards.
While I’m sure this is just a mistake the lack of resolution is extremely disappointing. This is the second time I am raising this on the forum and note this as my formal written notice of service not received and would like this resolved within the next fortnight to prevent escalation and external reporting.

I share the details to the helpdesk, get a response after 2 days from Kausar that its all items are in my account (clearly not the case as my roster is not updated which I responded with a picture) and have heard nothing since with no way to open a new ticket/escalate.

my ally code is: 332-996-785

my order number was: 1009189771052

I hope by re-raising my complaint will bring it to your attention EA and I can get the service I have paid for as I really enjoy this game and this error and lack of resolution is a black mark hanging over my enjoyment and willingness to continue to spend money on this game.

I look forward to prompt resolution of this error.