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Therionite's avatar
Therionite
New Scout
4 years ago
Solved

Game froze entering Tier IV of Lord Vader event

Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? Samsung S6 tablet OS Version Android 11 Ally Code: (Find it here: http://bit....
bug
  • EA_UltraSlide's avatar
    EA_UltraSlide
    4 years ago

    Hi @amperrine and sorry to hear that.

    We have taken a look at the logs available to us, but were unable to see a reason for the freeze that you encountered.

    Please take a look at our Troubleshooting Guide in the hopes that it helps in the future!

    Unfortunately, we will be unable to refund the Dark Side tickets used, sorry!

EA_UltraSlide's avatar
EA_UltraSlide
Icon for EA Staff rankEA Staff
4 years ago

Hi @amperrine and sorry to hear that.

We have taken a look at the logs available to us, but were unable to see a reason for the freeze that you encountered.

Please take a look at our Troubleshooting Guide in the hopes that it helps in the future!

Unfortunately, we will be unable to refund the Dark Side tickets used, sorry!

  • Therionite's avatar
    Therionite
    New Scout
    4 years ago
    @EA_UltraSlide I've done some looking around the bug forum since posting, and I'd imagine it's the same issue that is causing people's games to freeze loading tier 4 of the JMK event.

    And failing to refund resources when your product fails is just bad customer service.

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