Nihilus portrait still locked after getting rank 1 in heroic sith raid

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? iPhone 14 Pro max
OS Version 17.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 334-362-232
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I finally got rank one in the heroic sith raid and received the max crate rewards when it ended but the Nihilus portrait reward remains locked. I saw this has happened to a few people before and it seems like the way it was able to be fixed was to report it to you guys. https://answers.ea.com/t5/Bug-Reports/Not-getting-Nihilus-portrait-reward-despite-i-m-rank-1/td-p/13776549
Steps: How can we find the bug ourselves? Get rank 1 in heroic sith raid
Connection Type Wifi
Please select your region North America
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• The photos below show my rank for 1st in the heroic sith. The max rewards reached, the fact that the raid is officially no longer active, and that the portrait remains locked. Been gunning for this Nihilus portrait for a long time, so would really like to have it!