Forum Discussion

Anonymous

8 years ago

Approved

Game not loading. Constantly says poor connection

Hi guys, I tried early this morning and again just a minute ago, on 2 different WiFis and my 4G connection and it won't load the game and comes up with the following error - An error has occured t...

technical issues

EA_Darko

Community Manager

8 years ago

Hey all, if you are seeing this issue can you try clearing the cache to see if that fixes the issue.

To clear the cache, please see the instructions in the links below:

iOS: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Anonymous

8 years ago

Approved

Thx Darko. Game running ok after clear the cache.

EA_Darko
Community Manager
8 years ago
@zylaja Great to hear, clearing the cache is a handy fix for a lot of issues. Enjoy the game.

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Game not loading. Constantly says poor connection

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