Game randomly freezes up during arena battles
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? OnePlus 6T OS Version 9.0 Ally Code: (Find it here: http://bit.ly/AllyCode ) 6...
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CG_MindTricks
EA Staff (Retired)
EA Staff (Retired)Hey, sorry to hear you are encountering these issues. Can you please try to reinstall the game and the additional troubleshooting steps listed in this article and let us know if the issue reoccurs after that?
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Thank you.
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Thank you.
Can confirm that this problem returns about once or twice a week. Today just as I was battling DR for 2nd in the arena while the opposing Traya did her saber storm (as shown on the picture)
I've reinstalled the game at least 3 times and followed the guidance above without noticing any improvements
New day, new freeze up. This time in the ships arena, which is a new experience for me... 😞
This happen right after I choosed to use Endurance Fortune Favors the Bold... After a restart of the game, it worked as intended in the next match, but I have no doubts that this will happen again here or in other battles later.Ok, another one. This time P2 heroic Sith raid. This is getting ridiculous...
Have the same phone, same issues with the game as you, and this "troubleshooting" advice is all that's ever given...and despite it not working, as reported by EVERYONE they've advised to do it, they continue to tell folks to try that first...all the while failing to even acknowledge it's a game-specific issue that obviously is coming from within the coding of the game. Bricked my old phone thinking it was obsolete and bought this brand spankin' new OnePlus 6T, and even after a fresh install after buying the phone, and then once again when it started ranodmly freezing, it still does the same freezing nonsense to this day. Been going on since early February for me, though just on the new phone. Issue has been around since December at least, and I can verify I'm not alome from the bug reports out there.
I also deal with this problem multiple times per week on my OnePlus 6t. Game freezes in the first minute, usually in the first 20 seconds. Usually it is mid animation and no reasonable amount of screen tapping restores responsiveness.
I am still able to screenshot and can tab out of the game. Attempting to return to game results in black window that I have to force close to restart. This has impacted arena, territory wars, and grand arena, all modes where attempts are limited and the use of the team/attempt is forfeit due to this freezing.
