Game reset after purchasing hyperdrive bundle
I bought the hyperdrive bundle and after accepting the token I quit the game to go eat, then when I came back my account was gone along with the hyperdrive bundle, like it reset or something.
Forum Discussion
No but I have my player id
EA_Gunner
EA QV Team
EA QV Team@Bruvlodski Did you try to contact EA Help support?
Yes but I didn't get a ticket.
- EA_Gunner@Bruvlodski Can you try to find your ally code for us please? https://help.ea.com/en/help/star-wars/star-wars-galaxy-heroes/how-to-find-your-star-wars-galaxy-of-heroes-ally-code/
Hold on, I'm only level 4, it's gonna take me a while.
- EA_Gunner@Bruvlodski Level 4 means this is not the account we are looking for.
When did you start to play the game?
What was your player name in SWGoH?
When did you buy the bundle? An exact date and time would be very helpful. Ant a time zone of course. - @EA_Gunner I bought the bundle yesterday, when I started playing, in central standard time. The name was one of the default names given, it might have been "Den Qualto" I think.
- EA_Gunner@Bruvlodski did you uninstall the game at any point?
- @Bruvlodski Oh I only exited
- EA_Gunner@Bruvlodski If you just started the game and bought the bundle at the start, the account might have not been linked to Google correctly. My suggestion is to contact EA Help and ask for a refund. Once the refund is processed, you can buy the bundle again on your main account.
