Product: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? OnePlus 8TOS Version 13.1Ally Code: (Find it here: http://bit.ly/AllyCode )What type of issue do you have? GameplayHow often does the bug occur? Occasionally (10% - 49%)Summarize your bug There seems to be an interaction between Geonosians and Dark Trooper that can result in a soft lock. Subsequently I cannot forfeit or retreat from whatever game mode I am in because the game just is locked up. I need to quit the game completely.Steps: How can we find the bug ourselves? Unsure, this occured in Conquest first and now I saw it happening in Galactic War. Geonosians at full 7-stars and level 85, mix of g9/g10, with GBA at g12 with Glaive Sweep, Conscription, Queen's Will and Geonosian Brute all maxed. Dark Trooper in Galactic War is part of a team with Veers, Moff Gideon, Range Trooper, and Admiral Piett, all level 79 at 7 stars, with 6 stars for Dark Trooper and Piett. The Geonosians attacked the full health Dark Trooper, managed to remove some stacks and then soft lock.Connection Type WifiPlease select your region EuropeCountry The NetherlandsThe above is unfortunately the best information I can provide, since it's not always repeatable.

Thank you for your report. We have now brought this to the attention of the team for further investigation. If others experience the same issue, please reply with your device information: What type of device are you experiencing the issue with? OS Version

Geonosians / Dark Trooper soft lock

12 Replies

EA_Gunner
EA QV Team
3 years ago
Thank you for your report. We attempted to reproduce your report but we were not able to confirm any issues on our side. Feel free to try the following Basic Troubleshooting Guide to avoid future issues.
ashemedai
3 years ago
@EA_Gunner Thanks. I'll try to see if can record these sessions in order to have a chance at providing a reproducable case.
8iwrldn7fftu
3 years ago
@EA_Gunner Please do more testing. I have a similar problem. Attached video and photo to confirm that the error is still there
8iwrldn7fftu
3 years ago
@EA_Gunner Unable to load video. What format and size do you need?
EA_Gunner
EA QV Team
3 years ago
Can you tell me what devices you are using?
EA_Gunner
EA QV Team
3 years ago
Thank you for your report. We have now brought this to the attention of the team for further investigation.

If others experience the same issue, please reply with your device information:

What type of device are you experiencing the issue with?

OS Version
ashemedai
3 years ago
@EA_GunnerI have just been able to reproduce it 3 times in Conquest. Easy difficulty, Sector 4 - fight against Moff Gideon.

For the sake of completion, the data disks I used: Ruthless: Swiftness, Volatile Accelerator, Master's Technique, Unstable Decelerator, Amplify Agony, Ability Exhaust.

Geo setup: GBA g12 with zeta, Sun Fac g9, Soldier g10, Spy g10, Poggle g10 - all skills level 7 except for some on GBA and Poggle that are higher.

I start the fight, there is an initial exchange between, IIRC, the summoned unit and Gideon.

I then get control of Geonosian Spy, I use Illicit Intel on Moff Gideon. Dmg, follow-up, etc.
I then get control of Spy again and I use Silent Strike on Dark Trooper, dmg, follow-ups and then the game is soft locked. As mentioned before, Forfeit also hangs, you need to quit the game program.

This is on the latest BlueStacks 5.12. But now that I can reliably trigger it, I will try again tomorrow on my OnePlus 8T.
ashemedai
3 years ago
So tested it this morning on my OnePlus 8T which runs Android 13.1.
Started the fight as detailed in my previous post. Colonel Starck attacks Brute, gets countered. Same for Moff Gideon and Dark Trooper. And then it just soft locked. I never got to the point that I did on BlueStacks.
vahian
Seasoned Novice
3 years ago
This has happened to me multiple times it seems that when you multi attack dark trooper and he loses a stack the ai just stops or hangs in a loop. I have had this happen with Geo's and Phoenix squadron
heezi4eu3bws
3 years ago
@EA_Gunner The Dark Stormtrooper is broken when he is killed, the game freezes, and you will not get out of the battle except to forcibly close the game.This problem has been going on for over a year, and none of you "developers" have found this problem.A lot of wasted nerves, a lot of merged rounds in the Great Arena, PVP battles, even in raids. Turning a blind eye to this problem, you spit in the face of Star Wars fans.this is humiliating on your part, and causes more and more disgust for the game