Please keep an eye on >> this thread << for updates with the issue receiving Champion points. This is currently the most recent update: "Hi Holotable Heroes!Today’s Server Update contains a fix for the Grand Arena Championships. We will be rolling out the server update over the next hour. Once complete, we will notify you in this thread and your client will need to rebootCHANGES [EVENT] - Players who did not receive score from Grand Arena round 1 in the current Championship will have their accounts modified to add those missing points the next time they log in. If you were affected, there will be an inbox message sent to your account letting you know we fixed your issue. This update will require a restart of the game." Previous messages: Spoiler (Highlight to read)Update"We are working on adjusting player's Championship score from the Grand Arena round last week that did not award 1000 points for wins. This will occur in an update later this week. The points from the round over the weekend should have gone out correctly but we are also investigating reports that both rounds did not award 1000 points for a win.">> Source << Hi Holotable Heroes, Please keep an eye on >> this thread << for updates with the issue receiving Champion points. This is currently the most recent update: "Server fix is complete. Players should now be able to earn points for finishing their matches. We will discuss how to fix missing Championship points and let you all know Monday." Thanks for your patience while we look into this folks, Lanna Update"We are working on adjusting player's Championship score from the Grand Arena round last week that did not award 1000 points for wins. This will occur in an update later this week. The points from the round over the weekend should have gone out correctly but we are also investigating reports that both rounds did not award 1000 points for a win.">> Source << Hi Holotable Heroes, Please keep an eye on >> this thread << for updates with the issue receiving Champion points. This is currently the most recent update: "Server fix is complete. Players should now be able to earn points for finishing their matches. We will discuss how to fix missing Championship points and let you all know Monday." Thanks for your patience while we look into this folks, Lanna

Product: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? PhoneOS Version Android 8.0Ally Code: (Find it here: http://bit.ly/AllyCode ) 226-115-261What type of issue do you have? Missing RewardsHow often does the bug occur? Occasionally (10% - 49%)Summarize your bug I won the first round of Grand Arena but did not receive the 1000 points.Steps: How can we find the bug ourselves?Connection Type MobilePlease select your region North AmericaCountry USAMy championship score in GA did not increase by 1000 after winning first round and claiming reward email.

after winning the first round 1000 banners were not added to my score271677324ipad pro/ iphone xrjoined at the opening

Got no points for my win in GAC Round 1....Ally code 835278934

@Crispy508 If you are responding to this thread, please don't just hit "me too". Please add your ally code so the team can investigate. Edit: The Dev team is aware and investigating. Please keep an eye on this thread for updates: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/209008/grand-arena-championships-not-receiving-points

- After winning the first round 1000 banners were not added to my score- My ally code is 446 212 558- My phone model - Xiaomi Redmi Note 3 Pro Se (Android)- joined at the opening- Round 1 ended on 13 June 2019- Europa - Ukraine- time zone UTC +03:00 (MSK)

EA_Lanna

Community Manager

6 years ago

Grand Arena Championships - Not Receiving Points

Please keep an eye on >> this thread << for updates with the issue receiving Champion points. This is currently the most recent update:

"Hi Holotable Heroes!

Today’s Server Update contains a fix for the Grand Arena Championships. We will be rolling out the server update over the next hour. Once complete, we will notify you in this thread and your client will need to reboot

CHANGES

[EVENT] - Players who did not receive score from Grand Arena round 1 in the current Championship will have their accounts modified to add those missing points the next time they log in.

If you were affected, there will be an inbox message sent to your account letting you know we fixed your issue. This update will require a restart of the game."

Previous messages:

Spoiler

Update
"We are working on adjusting player's Championship score from the Grand Arena round last week that did not award 1000 points for wins. This will occur in an update later this week. The points from the round over the weekend should have gone out correctly but we are also investigating reports that both rounds did not award 1000 points for a win."

>> Source <<

Hi Holotable Heroes,

Please keep an eye on >> this thread << for updates with the issue receiving Champion points. This is currently the most recent update:

"Server fix is complete. Players should now be able to earn points for finishing their matches. We will discuss how to fix missing Championship points and let you all know Monday."

Thanks for your patience while we look into this folks,

Lanna

Update"We are working on adjusting player's Championship score from the Grand Arena round last week that did not award 1000 points for wins. This will occur in an update later this week. The points from the round over the weekend should have gone out correctly but we are also investigating reports that both rounds did not award 1000 points for a win.">> Source << Hi Holotable Heroes, Please keep an eye on >> this thread << for updates with the issue receiving Champion points. This is currently the most recent update: "Server fix is complete. Players should now be able to earn points for finishing their matches. We will discuss how to fix missing Championship points and let you all know Monday." Thanks for your patience while we look into this folks, Lanna

bug

262 Replies

Crispy508
Seasoned Ace
6 years ago
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Phone
OS Version Android 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 226-115-261
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I won the first round of Grand Arena but did not receive the 1000 points.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA
‌
My championship score in GA did not increase by 1000 after winning first round and claiming reward email.
ChristophIV
Hero+
6 years ago
@Crispy508 If you are responding to this thread, please don't just hit "me too". Please add your ally code so the team can investigate.

Edit: The Dev team is aware and investigating. Please keep an eye on this thread for updates: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/209008/grand-arena-championships-not-receiving-points
new_gderby
6 years ago
after winning the first round 1000 banners were not added to my score
271677324
ipad pro/ iphone xr
joined at the opening
ORDarthRoach86
Rising Novice
6 years ago
Got no points for my win in GAC Round 1....
Ally code 835278934
Vendraen
6 years ago
@CG_SBCrumb No crashes, but I didn't receive my round rewards and neither did any of my guildmates. Ally code 618811398. Signed up as soon as it went live. Pixel 3XL all latest updates.
badn00blet
6 years ago
@CG_SBCrumb I also never received the 1000 points from my win.
Division 3
iPhone XS
759-324-899
ReznorSith
6 years ago
I won my first round, rewards were sent to my inbox, but when collected my championship store currency did not load and my 1000 victory points were not added to my total.
ally code 329872134
iphone 8+
Nosfik
6 years ago
Ally Code: 112-686-468
1. Bugs during fights - 3 times game has crushed.
2. Did not received 1000 points for the win.

Huawei Mate 20 Pro (Android 9)
No screenshots - I did not know that they would be needed.

Signed up shortly after takeoff.
Dosty1234
6 years ago
132-791-384
bluestacks
missing 1st round 1000 points reward
AnirulHarkonnen
6 years ago
Issue: Per round Score points weren't added to the current GAC score!
Missing 1000 points!!!

-Ally code: 655624644
-Lanix Ilium L1100 w/Android 5.1