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ysdmi1iow15y's avatar
ysdmi1iow15y
Seasoned Novice
22 hours ago

Impossible to switch link because hacked account got banned

Basically what happened is: my EA account got hacked. That EA account was linked to my SWGOH account (on Google Play) and was the account I was using for the PC client.

The person who stole my account, though, switched the email associated with my original EA account, so I couldn't' reset my password or anything like that.

After contacting EA support (which was stupid in my opinion), they got me my EA account back, and banned the other account, effectively making a new account that had all of my data and games and stuff.

The problem is, SWGOH still saw the stolen EA account as the one that was linked.

The logical option here was to unlink the account, right? But since the linked account is banned now, that is impossible, and I get the same error code every time I try.

Really not sure what to even try anymore. I can't get the account unbanned: A.) because it isn't technically my account and B.) it was banned for fraud, which their is clear evidence of.

I have contacted EA support and in game support multiple times, but no luck

 

Thanks for any future help.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hey there. I'm very sorry to say, we're not able to help with this over the forums. I recommend again opening a case with an advisor to see if they can get the SWGOH account back under your control. That can be done by using the 'Contact us' button at the bottom of this account help article. Thanks!

  • ysdmi1iow15y's avatar
    ysdmi1iow15y
    Seasoned Novice
    4 hours ago

    I can do that, but the problem is, they often require me to own the banned account, which I do not.

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