Community ManagerProduct: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Phone
OS Version Android 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 226-115-261
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I won the first round of Grand Arena but did not receive the 1000 points.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA
My championship score in GA did not increase by 1000 after winning first round and claiming reward email.
Ally Code: 427-364-668
Platform: iPhone X
Region: Europe - Russia
Timezone: GMT+5
This is the second time in this GAC I won a round, got the message with another 1000 points that didn't register in the overall ranking.
2 rounds in a row I've fully cleared both boards with undermanned teams.
So by now I'm missing 2000 points I have "claimed" from messages and the 1st place in my division.
I suspect the problem with registering the points would happen again with the third round (that I will definitely win again by undermanned squads comparing to my final opponent's roster).
And that's really frustrating. Hope this will get fixed ASAP.
Thank you.
P.S. The problem remains after 13th July server hotfix.
