How to get access to my old account (Android)

Question

Hello,&nbsp;I would like to ask for help with recovering my old account I used on my Android phone.Through a friend, I was able to find it in-game and its ally code (Menane, 725-147-743). Screenshot below.However I no longer have access to the Android device I used then and not sure if it was connected to Google Play.&nbsp;Also I do not have a working Android device available to test it.Is there a way I could recover it with my iPhone or otherwise?&nbsp;Many thanks!

ea_gunner · Answer

https://help.ea.com/en/help/star-wars/star-wars-galaxy-heroes/self-service-tool-star-wars-galaxy-of-heroes/&nbsp;

br0chael · Answer

EA_GunnerMany thanks for linking the guide, I have read it before posting. :)

The issue is I no longer have access to the old Android device and am currently playing on iOS.
Hence the "linking account on the old device" step is the problem.

When I tried to import from my EA Connect at the beginning, I kept receiving errors 9.0 (although I have a stable internet connection and the apps works as intended).

ea_gunner · Answer

You didn't link the account to an EA account. This is the reason for the error.&nbsp;You'll need to contact EA Help for assistance.

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How to get access to my old account (Android)

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