Hi all, If you are experiencing any of the below mentioned issues, please provide us with the following information so we can look into it: Endless Loading screen when trying to access Grand Arena "Enter" button grayed out when trying to access opponent territories Info needed: Ally Code: Which issue are you experiencing: endless loading or "Enter" button grayed out? Thank you.

Ally code 728-397-656after four hours of frozen screen I was finally able to enter to find my opponent had completed successful attacks, yet had no defenses for me to attack. He was credited with a win, I would have easily won. Not happy.

931-163-574 GregglesAndroidI have this problem too. Reported it through direct rather than forums yesterday only recieving an autoresponse not realizing it should be here. Should i even put defense for todays grand arena? Couldn't attack or see opponents defense and he won because of it.

317-177-428. I now have a loss because i couldn't enter, please fix

The same thing is happening again. I’m getting the endless loading screen again when trying to fight the second fleet in grand arena. This is the second time I am unable to clear the fleets territory in grand arena and It’s gonna prevent me from getting kyber. Please fix this asap. My ally code again is 983-741-216

It finally loaded for me but now I have the issue where I can't see defenses and enter button greyed out.528-239-772

Forum Discussion

CG_MindTricks

EA Staff (Retired)

8 years ago

Grand Arena Infinite Loading or "Enter" button grayed out

Hi all,

If you are experiencing any of the below mentioned issues, please provide us with the following information so we can look into it:

Endless Loading screen when trying to access Grand Arena
"Enter" button grayed out when trying to access opponent territories

Info needed:

Ally Code:
Which issue are you experiencing: endless loading or "Enter" button grayed out?

Thank you.

bug

149 Replies

marcusconway
8 years ago
My ally code 318278362
Anonymous
8 years ago
Ally code: 654-814-878
Endless loading during battle phase. Restart after restart and it was the same. Could not enter at all.
New set up phase is fine.
Anonymous
8 years ago
Same problem. Ally code 742-841-981
Anonymous
8 years ago
Ally code 517-397-741
“Enter” button grayed out
Anonymous
8 years ago
Endless loading while starting game. Two blind buttons - green to reload, blue to go to forum. Trouble form Yesterday
Ally Code 995-465-867
Anonymous
8 years ago
Just curious - is there anything that can even be done at this point to add those banners to the first round?
CG_MindTricks
EA Staff (Retired)
8 years ago
Hi all, when the next Attack phase starts, can you please let us know if you are still encountering any of the below issues:

Endless loading when trying to access Grand Arena

"Enter" button grayed out for the enemy territory

If you are still encountering any of the above, please provide your Ally Code together with the issue experienced (this is important as they are two different issues).

Thank you.
Anonymous
8 years ago
The issue has been resolved in the second and third round, so thank you for addressing that. Is there any way to fix the win/loss error from the first round?
pyljlow
8 years ago
My opponent only set a ship defense. I don’t have anything to attack except his ship. Is this a bug?
Ally code 589-635-422
Anonymous
8 years ago
Ally Code 995-465-867
Endless loading the game with two blank buttons - one green (reload) and one blue (go to forum). Can You help?