Forum Discussion

7 years ago

Solved

How to backup and restore a child account?

I have an account that was set up as a child account that my kid uses (the app does not explain the consequences of entering an child's real age here - i.e. no ability to sync or back or chat). Thei...

technical issues

SamWise123455
7 years ago
Thanks all - sent a private message to EA_MindTricks about this. My son will be so happy if this works.

GladOS-013

Hero (Retired)

7 years ago

@SamWise123455 Good news! I've been told the customer support team now has a process in place to transfer underage accounts in this situation!

Please initiate a customer service ticket, let them know you need to transfer an underage account. I recommend you have both devices on hand, the ally code and player ID from your child's account, and then install swgoh on the new device and obtain the Ally code from the new account that was started (that CS should overwrite when they move the account).

Please let me know how it goes!

SamWise123455

7 years ago

Thanks GladOS! OK I will call Support and reply to this thread with what they say. Thank you so much for the follow up. Will circle back soon.