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TheActuarian's avatar
6 years ago
Solved

Hyperdrive bundle consumed my shards for characters.

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad 6th Generation
OS Version 13.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 392-615-285
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I purchased the Hyperdrive bundle for $100 and the characters unlocked consumed my shards. It only consumed them if they were not above 5 stars.
Steps: How can we find the bug ourselves? Have a toon not unlocked and shards in excess like I did for K-2SO as I had 330 for him already. Now I have 190 after buying the bundle.
Connection Type Wifi
Please select your region North America
Country United States.

I had 330 or so K-2SO shards and after buying the bundle I had 190. All my shards I had for characters were consumed if they were not 5* already. This is only for characters in the bundle itself from what I can tell. I had almost 130 Finn shards and now I have 0. Same with every other toon from the bundle.

11 Replies

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    6 years ago
    @obitee That is not correct, the customer service person was wrong. You should have had 255 shards remaining after purchasing the hyperdrive pack.

    Can you provide your ally code so your account can be investigated?

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