I bought bounty hunters LSB but not come my accont. Can Someone help me?

Hello, I made a purchase in Star Wars: Galaxy of Heroes, but the package was not credited to my account despite the payment going through. I feel that I am being unfairly treated in this situation, and I kindly request a prompt resolution. Otherwise, I may consider taking necessary legal steps.

ally code: 583-379-799

my nick-name: Tahabutisnotthereality