I bought the episode pass and did not activate

The last purchase on this account was made on 11/01 /2021. Looks like your purchase failed or was made on a different account 

Please reach out to EA Help and provide them with the information. I would advise you to delete the last post for personal data protection.

I dont even pay Episode pass because too much money spend to nothing. But it is not even issue it is fact. Im freeplayer so money wall are problem because I dont want to pay pile of **bleep**.