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Anonymous's avatar
Anonymous
7 years ago
Approved

I couldn't join last TW because it was not appeared in Guild event page

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone8
OS Version 11.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 486-693-481
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Last TW event doesn't appear in my game, therefore, I couldn't join to TW
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country

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I couldn't join last TW event because it didn't appear in my game. I'm very active player you can follow from my log file. Every day I'm getting online almost 20 times or maybe more. But this time I can't see any TW event in Guild event page. Therefore I couldn't join it. As you know TW rewards are very important and I couldn't get  Zeta, Omega, and items just because of this. Why??? TW war is the most enjoyable event in this game, I never miss it but this time because of the game I couldn't join. I'm very sad ☹️

bug

4 Replies

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    Hi there,

    We couldn't locate your account with the Ally Code you provided, can you double check that please?

    Also, do you recall any other additional details which might be connected to this or if you did anything different in the past week?

    Thanks.
  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    Sorry, I wrote wrong my ally code. It is 468-693-481

    I didn't do anything different than previous my game playing. I couldn't miss to join it because TW is my favorite event in this game. If you follow my activities in my log file you will see how many days did I online? I believe that game will evaluate my missing items. For this problem, I didn't do anything wrong.

    Thanks in advance

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    Thanks for the reply. We checked your account and didn't find anything out of the ordinary to help us further. However, we are still investigating this potential issue and if you happen to encounter it again, please let us know.

    Thank you.


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