Community ManagerHi @darthtzar,
Apologies, I haven't been in the last while and so am just catching up on this board myself. I hope you were able to connect with the support team in the meantime and receive support on this.
The boards are reviewed by staff but AHQ is predominately a player helping player platform i.e. players share their advise and workarounds, etc with each other. Staff, like myself will join in and offer advise also when we can but that's not always possible. So this forum wouldn't be an alternative to connecting with the support team if you need that one-on-one help. This thread goes into the forums and SWGOH boards a bit more if you'd like to learn more: Welcome to the STAR WARS™: Galaxy of Heroes Boards on Answers HQ!
In regards to reaching out to the support team for help with SWGOH, for again it's best to send in a help ticket from in-game (which will only offer an email contact option) as the ticket will then generate needed information the help team will need to continue with your case. This thread will walk through how to generate one of those in-game tickets to reach the support team: How to contact support.
- EA_Lanna
