I'm trying to transfer my old star wars account to my new Apple account

Hello there @joeyren2016 

You can follow the steps described in the link: https://help.ea.com/ar-sa/help/star-wars/star-wars-galaxy-heroes/self-service-tool-star-wars-galaxy-of-heroes/ 

If this doesn't work, you can make an ingame ticket and contact a game advisor: https://help.ea.com/in/help/star-wars/star-wars-galaxy-of-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/