In Game Purchase Exceeded, Charged For Relic Cargo Pack, But Only Revieved 1350
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? S20
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 461-675-263
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I was charged for the relic cargo pack, but then told I had exceeded the purchase limit. Instead of being refunded the money, I was given 1350 crystals I did not purchase.
Steps: How can we find the bug ourselves? Unknown
Connection Type Mobile
Please select your region North America
Country Canada
Purchase was made in game. There was the notification on the main page for the pack, and that's how I chose and purchased it, with PayPal. I believe I had purchased the same pack in the webstore previously, and that's how I exceeded the limit. I purchased the pack in game assuming it was back. I contacted the in-game help only to be told they are unable.to provide a refund. The resolution I seek is to recieve the pack I purchased, or a refund.
Thank you
Thank you for the report. We've marked your report for further investigation. You received the crystals since the bundle should have not been offered in the store for an additional purchase. I will let the team know you are interested in a refund for the second purchase.
EDIT: We create a refund for the second purchase. You should receive it in the next 10 business days.
