[iOS] NORESPONSECODE Purchase Error + EA Connect / Web Store Issues

Hello EA Support Team,

I'm experiencing **two technical issues with my Star Wars: Galaxy of Heroes account on iOS**.

### 1. In-Game Purchase Error (NORESPONSECODE)

For a long time, I have been unable to purchase anything directly through the iOS application. Every purchase attempt results in the **NORESPONSECODE** error, sometimes followed by an EA server connection error that forces the game to restart.

The error occurs before Apple's payment confirmation screen appears.

I have already:

- Verified that my Apple payment method works in other apps.

- Tested both Wi-Fi and mobile data.

- Tried my account on another phone, with the same result.

- Reinstalled the game without success.

In 2017, I successfully made purchases while my Apple account was set to the US. I later changed it back to Chile, although I'm unsure whether this is related.

### 2. EA Connect / Web Store Login Issues

**Since October 13, 2026, I have also been unable to access the official SWGOH Web Store.**

Previously, I could purchase items through the Web Store without any problems, even though in-game purchases were not working.

Now, after attempting to log in with my EA account, the website displays a **"RETRY"** button and never allows me to access the store.

Additionally, when I try to unlink my EA account through the game, I receive the error **"Your account cannot be unlinked."**

### Request for Assistance

Could the technical team please investigate whether these issues are related to my EA account, its configuration, or a server-side problem?

**I can no longer make purchases through either the iOS application or the EA Web Store.**

I have attached screenshots of all errors and would appreciate a technical investigation, as reinstalling the game and testing another device have not resolved the issue.

**Platform:** iOS (iPhone)

**App Store Region:** Chile

**Ally Code:** 245-275-334

Thank you for your help!