Forum Discussion

6 years ago

iPhone 11 Pro Max Performance

Latest version of IOS, previous phone was iPhone 7. The frame rate is terrible, the device is visibly struggling and overheating. I would have expected the latest iPhone to perform better, but it’s m...

technical issues

Oakx

6 years ago

I have been dealing with this same performance issue ever since I upgraded to the new iPhone 11 Pro. I had tried everything except for deleting and reinstalling the game. After do this, the issue so far seems now to be resolved. I’m cautiously optimistic at this point.

cantfoome

6 years ago

Hi @CG_MindTricks!

I have been through the ringer of testing every trick in the book. I’ve contacted your support staff and opened 4 tickets and this issue has not been resolved. The issue persists even if it is subdued by a restart or an uninstall and reinstall. I went as far as to blame Apple and the Genius Bar associate and his colleagues insisted it was software related. There must be something wrong in the code and I encourage you to take this back to the engineers and open a high priority ticket.

The length of this issue is approaching a years time and in the software world, that is unacceptable. Please let us know what steps you’re taking to help resolve these issues. Communication and transparency would be much obliged.

Thanks in advance!