iPhone 11 Pro Performance problem - brutal lagging
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11 Pro
OS Version 13.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 973159378
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug SWGOH is brutally lagging and the overall performance is changing from bad, to worse and than it’s going to be unplayable. I’m also using iPad Pro, which is now almost two years old -> everything is fast, smooth and perfect there. But on iPhone 11 Pro/Max, it’s different story! I decided to send you this bug, because on today’s afternoon, I spend approx. one hour playing Fortnite on my/same iPhone. Display refresh was set to 60hz, with all details turned on of course, and -> wait for it <- it works like a charm. Why? Because is simple the best phone on the market and almost anything is running great on it. Not SWGOH ☹️ FYI> This bug ruined my last 3-4 hSTR, because I wasn’t able to finish it ☹️
Steps: How can we find the bug ourselves? Install latest iOS and play SWGOH game.
Connection Type Wifi
Please select your region Europe
Country Czech Republic
Discussion with many other players with same problem:
Hi @MPavlis76 and thank you for the report.
We've tested this today excessively on an iPhone 11 Pro (64GB) with iOS 13.3 without any performance issues. We've also checked your account logs but could not find anything unusual there.
If you haven't completed them yet, here are some troubleshooting steps: https://help.ea.com/en/help/mobile/troubleshooting-steps-for-ios-apps/