Forum Discussion

6 years ago

Solved

iPhone 11 Pro Performance problem - brutal lagging

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 11 Pro OS Version 13.3 Ally Code: (Find it here: http://bit.ly/AllyCode ...

bug

EA_HighCommand
6 years ago
Hi @MPavlis76 and thank you for the report.

We've tested this today excessively on an iPhone 11 Pro (64GB) with iOS 13.3 without any performance issues. We've also checked your account logs but could not find anything unusual there.

If you haven't completed them yet, here are some troubleshooting steps: https://help.ea.com/en/help/mobile/troubleshooting-steps-for-ios-apps/

EA_HighCommand

EA QV Team

6 years ago

Hi @MPavlis76 and thank you for the report.

We've tested this today excessively on an iPhone 11 Pro (64GB) with iOS 13.3 without any performance issues. We've also checked your account logs but could not find anything unusual there.

If you haven't completed them yet, here are some troubleshooting steps: https://help.ea.com/en/help/mobile/troubleshooting-steps-for-ios-apps/

MPavlis76
6 years ago
Dears,
as I’m linking another thread, where many users has same problem as I have, it’s more than clear, that we’re telling you the truth.
I installed now game version from App Store today and from that moment, everything look good. I’ll test it for at least 48h and than let you know, ok?
Thanks in advance,
Martin
- yasonfyehald
  6 years ago
  I’m having this issue too - just happened to me during TB - happened last week during a Sith raid (actually froze after lagging for a while - I have a screenshot) and it also happened to me earlier tonight during a Sith raid
  
  Also got laggy in this GAC and last but luckily it did not crash
  phone is iPhone 11 max pro 512GB - iOS 13.3.1
  phone gets hot while it happens too
  works better on my 2015 iPad - connection is fine although I feel there is a problem with the app / phone there too - seemed to connect better with my old phone (iPhone X)
  This is a huge problem - game is pretty much unplayable on this device and has been like this off/on for a while now
  please advise ASAP - thank you
  - Calbion
    6 years ago
    I can confirm that I am experiencing this issue as well. What is very odd is that when you screen record through the iPhone11 Pro (256 GB IOS 13.3) inbuilt function the lag stops, turn it off then the lag returns.
    
    This can be done during a battle and it’ll not lag/lag depending on screen recording or not