Iphone XR freezing while retreat from Hsith
Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? XR OS Version 13.6 Ally Code: (Find it here: http://bit.ly/AllyCode ) 991-589-6...
Forum Discussion
EA_UltraSlide
EA Staff
EA StaffHi @taxingpear94 and sorry to hear that.
As you force closed the game crash logs may not have been generated on your device. However, could you look and see if there is anything from around the time this happened?
- Open the Settings app
- Tap Privacy
- Tap Analytics & Improvements
- Tap Analytics Data
- Scroll down and look for a file beginning with ‘log-sessions-‘ and the timestamp of your crash and ending in ‘.session’. An example of this would be log-sessions-2020-07-23-160414.session
- You can then copy and paste this or save the log file by clicking the export button in the top right of the page
- @EA_UltraSlide I think I found a log from yesterday with a different issue, the one where I get the scroll wheel after retreating from Hsith. Who do I send the report to? I'm using a desktop for forums.
- @taxingpear94 When you say "retreat from hsith" do you mean back out to reset your score, or have a character like 3po escape?
- @GladOS-013 back out to reset score.
- @EA_UltraSlide So I don't send the reports to anyone? I am also having an issue where the buttons go dead in TW and the guild page. I have a hard time opening the donations page and the guild event page. My phone screen works fine in other areas of the game. Just wish someone would actually help fix these problems.
- @taxingpear94 The TW buttons issue is a new bug that's been logged. I'm not sure about guild donations.
You could put the logs here for review.- @GladOS-013 I don't know how to do that, especially since I am using a desktop for forums and phone for game play.
So the buttons not working is a known issue already? I would think that the guild donations and guild events buttons not working too is related.
