Issue Marked as “Resolved” but Not Received Inquisitor Pack

Hello,

I noticed that my issue regarding the “Inquisitors” pack has been marked as “resolved,” but I still haven’t received the characters. Could you please check this again?

I want to make sure the issue is properly addressed, as I have not received what I originally purchased. Please let me know how this can be fixed.

Thank you for your help!
ally code : 277-179-946