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EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
4 years ago

Jedi Master Kenobi event crash report investigation (log request)

Hi all,   The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information prov...
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rdiamond1980's avatar
rdiamond1980
4 years ago

@EA_HighCommandAlly Code:393-178-828
Platform: Apple iPhone
Type of device: iPhone 12 Pro Max
OS: iOS 15.1.1
Crash logs: unavailable

So, I’ve had the game crash 3 times out of 4 on T1 of the JMK event. It happens either during the cinematic or when one of the MagnaGuard’s drops. This has cost me crystals in refreshes gathering event tokens, as well as the tokens themselves.

Steps to reproduce? Open the event and actually playtest for once.

Connection: Occurs on 5G and WI-FI

Region: US

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