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EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
4 years ago

Jedi Master Kenobi event crash report investigation (log request)

Hi all,   The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information prov...
bug
inchargesarge's avatar
inchargesarge
4 years ago

Ally code: 793-437-718

Platform: Apple iPhone xR

Date/time of crash: Crash #1 03/29/2022 7:05am PDT

                               Crash #2 03/29/2022 7:09am PDT

Crash Logs: I followed the instructions for these logs posted in your directions.  My iPhone’s analytics reports does not show anything for today’s date.

Additional details: Completed one run through Jedi Kenobi Tier I successfully this morning.  Second attempt, app closed itself during opening cinematic with Kenobi and Grievous.  Third attempt, app closed itself in the middle of me attacking a B1 droid.  I’m out 30 light side currency and 20 Kenobi shards.

ebaranyi's avatar
ebaranyi
Seasoned Newcomer
4 years ago

Ally code: 888-725-176
Platform: Android 9, Xiaomi Mi A1
Date and time of the crash: 29/march/2022 14:20 (CET)
So far three times out of five on Tier 1. The last one today at 2:20 p.m. (CET), when the app exited in the middle of the fight and restarted itself.

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