Hi all, The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information provided should help with this. If you have encountered this issue, please don't create any new threads, but instead, comment on this thread with the following info so we can consolidate all the reports. Please provide the following: Ally code: Platform: Date and time of the crash (please add your time zone!): Device logs (a guide on how to get the logs can be found HERE) Any additional details:

Ally code: 846-415-156Platform: Iphone 11 pro maxDate and time of the crash (please add your time zone!): 09 august 2021, time 22.00, 10 august 2021, time 9.30 utc 11.00Any additional details:Hi, hello, during the passage of the event on jmk, I was kicked out of the game twice on 1 trial, I wrote the time and date above, because of this I lost 30 tokens.thanks in advance, I hope you fix it

Ally Code 953-855-593Android8/4/21Approx 8:00pmESTHappened when trying to load tier 4 of the JMK event. Game froze on the loading screen. I could used my phone for anything else just SWGOH was frozen on load. I lost the 70 light side tickets I spent to lau.ch the game. I also tried it on both my phone data and WiFi but the game remained froze until I force closed it. It has not happened with any other function of the game but the JMK event.

@Krum007 @EA_HighCommand None of us are going away! It’s all well and good to bring massive changes to the game making GL’s the be all and end all, but you better make sure people don’t get shafted on their way to getting them, like everyone in this thread has at least once.

It happened to me too.Ally code 643666178Ingame Name MINI Alex8/august/2021 around 0700 UTC time.I played the first tier of Jedi master Kenobi event and when I entered the battle the game mysteriously crashed and restarted by it self. I tried the ea support system but the response as you can see below is that maybe the problem is my phone... But as I can see here this happened to others too. I have never experienced this crash and immediate restart before and I play this game since 2016... So it's all a mystery how somehow in one of the most hard earned battles where you spent crystals and energy to farm ticket just so that you have the ability to complete , you have a restart in your game . This doesn't happen in all of the other modes of the game. Only in GL s tiers a s I can see from other users.

I have done this battle 7 times. I've beaten it 4 times. But on the 3 that it crashed, if I leave the middle Magna-guard as the last one of the Magna-guards to kill, it will always crash when I'm about to hit him and kill him. Otherwise, if I kill him first or second, it's not an issue. So it's the Magna-guard on the left of General Grevious.

Jedi Master Kenobi event crash report investigation (log request)

578 Replies

ATD77
5 years ago
Product: Star Wars: Galaxy of Heroes
Platform: IOS
What type of device are you experiencing the issue with? Apple iPad2
OS Version 15.0.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 416-654-249
What type of issue do you have? Gameplay
How often does the bug occur? 2x in last 2 days
Summarize your bug JMK tier 1 crash. I believe each time I pressed the screen to read the text on an attack it crashed.
Steps: How can we find the bug ourselves? just test the gameplay on this event
Connection Type Wifi
Please select your region North America
Country USA
incident report
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"bug_type" : "309",
"pid" : 2292,
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ATD77
5 years ago
Incident report #2
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jbp1515
Seasoned Rookie
5 years ago
Kenobi event Tier 1 has froze and shut down 5 times in the past 3 days. I continue to lose tickets. Thus issue has been going on for a long time and it doesn't seem EA wants to fix or help the players recoup their losses.
DarthBearcat
Seasoned Newcomer
5 years ago
Ally code 259229473
iPhone XR iOS 15.1
Crash #1 11/13 6pm eastern
Crash #2 11/14 12:33pm eastern
Additional info: I believe the GL Kenobi event crashed on the second attempt in a row both days. Others in my guild community said they experienced similar crashes and said they would reboot their game before making additional attempts.

Only one report will fit this is the second one.
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DarthBearcat
Seasoned Newcomer
5 years ago
I’m on my 3rd crash with lost currency now. Even rebooted the game right before making the attempt.
Ally code:259229473
iPhone XR iOS 15.1
11/14 10:05 PM Eastern
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3_kendo_3
5 years ago
It happened again, very frustrating bug. Costs a lot of energy. And it is bothering me that there is no response or solution. So my refreshes with purples are gone again!

Please provide the following:
Ally code: 825-711-256
Platform: iOS 15.0.2
Date and time of the crash (please add your time zone!): about 22:00 +1 gmt
Device logs (a guide on how to get the logs can be found there is no specific log made or recognized as such
Any additional details: did not have any crashes in the other tiers. And could play tier 1 with or without crashes.
JosephMoreton
5 years ago
@EA_HighCommand

Ally code: 696-125-468

Platform: IOS IPhone 12

Date and time of the crash (please add your time zone!):
14/11/21 in the evening (UK GMT)
15/11/21 around 7am (UK GMT)
16/11/21 around 645-7am (UK GMT)

Device logs (a guide on how to get the logs can be found HERE) - unable to find any logs regarding this, I have searched through all of my analytics settings on my phone.

Any additional details: - I’ve done 10 JMK tier 1 events and so far I have had the game force close on 3x attempts, this has happened once per day for 3 consecutive days.. I am also unable to find any crashlogs on my device and looking at the comments neither can anyone else!
dadjdmdmdm
Rising Rookie
5 years ago
Ally code: 967-232-235
Platform: android
Date and time of the crash (please add your time zone!): Nov 17 6:30 AM Eastern (Michigan).
Device logs (a guide on how to get the logs can be found HERE)
Any additional details:
woke up this morning - did 50x3 and 100x2 LS battles. Got 30+ tickets
launched tier 1 for the 5th time (4 good runs so far over the last couple of days) and after the "hello there" - screen reset to my phone home screen. Launched game again...got a window about a game update progress XXX Mb out of XXX Mb that lasted a few seconds then i saw i was down 15 tickets. I had 20 left so launched again - same issues. After "hello there" - game screen vanished and i went back to the home screen. Lost a day and 30 tickets/20 GK shards
I was on my home wifi that is reliable.
if i stand zero chance of getting those tickets or shards back i'm definitely not going to try to go through the trouble of figuring out how to let a log.
ki2u3grwwgwb
5 years ago
Ally code: 515969233
Platform: iOS
Date and time of the crash (please add your time zone!): November 17, 2021 540 am and 815 pm mountain time
Device logs (a guide on how to get the logs can be found HERE)
Any additional details: I used 15 light side currency twice on the lowest tier of the JMK event and the game crashed. Missing either light side currency or crystals to replace lost resources.
Gr8One21
5 years ago
Ally code: 794-763-571
Platform: iOS 14.8.1
Date and time: 11/18/21 approx 2:50pm MDT (plus two earlier crashes that I didn’t keep track of)
Device log: my logs for SWGOH don’t show anything past early August, so I am unable to attach one here.
Addtl details: This is the third time tier 1 has crashed for me. Happens after game play has begun after the opening dialog. I’ve had 5 attempts total and 3 have crashed, so this is a major issue for me. I’m wasting the tickets right now more than I am cashing them in with this tier. Only happens in tier 1. With this topic being open since August it seems like this should be fixed by now. I’m extremely tentative to make more attempts since thus far I have a 60% chance of the crash occurring. So frustrating.

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