Just checking back... Did anyone get refunded or compensated for this issue? I got complete radio silence and no action was ever taken. This is a super unusual format for getting a refund or compensation compared to similar games and developers. It feels very sketchy and sort of predatory. It shouldn't be a complicated process. Complainant puts in support ticket, issue is described, admin checks users account and purchase history to very report, admin adjusts resources or issues refund addordingly. That would be the typical and most logical process. Anything more than that feels like an attempt to force victims/users to give up because of all the hoops that they;re told they need to jump through. I'd wager many people harmed by these instances have spent their fair share of money on the game. Now why would one of those lcustomers lie about getting cheated over $10 rather than try to lie and swindle for something more substantial? They wouldn't. They want to tire us out requiring us to jump through hoops so we end up giving up and they get to keep the money for nothing in return.iD
I would love to hear of any positive interactions that folks have had dealing with the refund department and how that was able to be facilitated
;
In my case I haven't got a refund from this pack and also I don't have longer available the bottom on the screen when I try to contact again with support team to open a new ticket and try to explain this problem to other member of the support team. I'm not sure if I'm following the right process to claim this money, no matter how little it was... If anyone have any tip, I'll be glad to follow them. Thanks.
