Re: Did not receive Master kenobi 1 LSB

can you provide an update EA_Salmon​ ? i did all those steps and they came back with that its a known issue and itll be updated, but never said where, can you send links or other to the updates?

Hi 50frx8w1xfhx​,

Sorry to hear you’ve run into an issue with your purchase.

Please contact the Support team and provide your Ally Code, order number, and proof of purchase so they can review the transaction and help with the missing bundle content.

You can find the SWGOH support guidance here:

How to get help in STAR WARS™: Galaxy of Heroes

And the proof of purchase guide here:

How to provide proof of purchas

Please scroll to the bottom of the guide and select Contact Us to reach the Support team.

Thanks for reporting this.

Purchased JMK Lightspeed Bundle 2, received a shameful amount of crystals instead of the relic 7 characters as advertised. Provide the characters or refund. Ally Code: 664883837

Need help.

i just bought the Lsb Kenobi. Ingame i opened it and only got crystals with a message that there was an issue!! 
I dont want crystals, I want the lsb or the money! 
pls help!! 

Purchased JMK bundle and didn’t receive, got crystals sent instead, tried restore purchase but says transaction in progress is this being fixed 

I purchased the Master Kenobi LSB 2. When I went to claim it in-game I was given crystal instead of the bundle content. Could I get this correct so I get the contents of the bundle that I paid for please. I have also attached proof of purchase 

Ally code: 857984848

Hello, so today I bought the Kenobi LSB’s but instead of the characters I got 3400ish crystals per lsb from the purchase. What can I do to get the Characters I paid for ????? Has anyone experienced this bug before ???