Kylo Ren missing promo

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 6
OS Version ios 6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 952-238-516
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Hello, my friend still didn't receive Kylo ren promo reward. Hes playing at new account after buying new device where he played as guest. Can you help?
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Europe
Country Russia

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Product: Star Wars: Galaxy of Heroes

Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 6
OS Version ios 6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 952-238-516
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Hello, my friend still didn't receive Kylo Ren promo reward. He started a new account after buying new device. Hes played as guest at it. He meets all the criterias
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Europe
Country Russia

‌