I'm a GL in my guild, one of our officers did the initial unlock for Ithano, never got the 55 shards and could not replay the event, as such they missed any additional "free" shards for being behind, a ticket was raised the day of his release but no replies, any way to get this looked at that, anyone had success with this sort of thing?
CG_Meathead tagging in case it helps
795-716-568 is the ally code
It was my account. Following the glitch, which I have a screenshot to support, I bought 2 5packs so I could make some progress in the marquee, but still missed out on tier 3 rewards x6 and tier 4 x4 due to the missing 55 shards. Not to mention the character quests that an additional 110 shards would have enabled.
I got a connection error while in the tier 1 battle. When the game restarted, I was credited the win but not awarded the shards.
