Leviathan refund issue

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 13 pro max
OS Version iOS 16.5.1
Ally Code: (Find it here:   566-978-673
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug no crystals in refund message

Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Europe
Country France

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I received an apologies inbox message related to leviathan event refund but without crystals. I have unlock the leviathan first day at 7 stars before the refresh by playing the free attempt, the 19 ones at 999 and then by buying packs at 1250. Many other players in the same case did receive 2254 crystals. But some others like me received the apology message without crystals.

Hi 

can you inform me of the follow-up given to my request?

people in the same case have already been reimbursed, and that after an hour or two. 

thanks in advance

Studio will provide you with your crystals once they know how many other players were affected by the same issue.

hello, do you think that a communication will be made soon? many of us are waiting for this refund

Hi, 

can you give me some news ? Still waiting ! 

Thanks