Lightspeed bundle characters not added to my account

can i ask, where are you going to contact help?

I made a purchase today and same thing... I have the receipt from my purchase but nothing has shown up in my roster at all. I tried restoring purchases too but nothing.

When i made the purchase, it went through but I didn't even get the animation of the character I just purchased. It was an empty screen that told me clicking the character (though none was shown) would show me the stats. 

So frustrated