Forum Discussion

Anonymous

9 years ago

Solved

Loading issues

When I sign in, it's telling me that either connection is bad or another device is logged on to this account. I only have my game on this device. I can't give you my ID because it won't get past the connection error screen. I'm on data and have full service.

technical issues

EA_Darko
9 years ago
Hey all, if you are seeing this issue can you try clearing the cache to see if that fixes the issue.

To clear the cache, please see the instructions in the links below:

iOS: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

28 Replies

Anonymous
9 years ago
I have the same problem. Suddenly I can't start the game and this is the only device I use, so there is no way another device is using my account.
Anonymous
9 years ago
Hopefully they'll figure it out quick. We have a raid in an hour. I don't understand it.
Anonymous
9 years ago
I saw in an older post that some user had the same problem and clearing the game's cache worked. Guess I'll give a try.
silvalen
9 years ago
Same issue here on two separate devices, using WiFi and LTE connections. I'm a little annoyed because this is my Arena hour and I can't get in game. At least one other guild member had this issue, but they resolved with a reinstall. That didn't work for me, though. ☹️
Anonymous
9 years ago
How do I do that?
Anonymous
9 years ago
Are you on Android, or IOS?
Anonymous
9 years ago
Android
silvalen
9 years ago
I am unable to load the game. Instead, I'm prompted to choose my Google Play account and then notified that I need to restart the game due to 24 hour inactivity or being logged in on another device, neither of which are the case.
I've tried uninstalling and reinstalling, clearing data and cache, and on two different devices using WiFi and LTE connections.
Anonymous
9 years ago
This works for my version of Android (8.0.0 - I'm on a Google Nexus)
Warning: you only want to do this if you have your app connected to Google Play or Facebook. You don't want to lose your progress.
Open the settings menu. Choose "Apps and Notifications." Choose "App Info". Choose SWGOH app.(Called "Heroes" on my list). Click Uninstall.
Then go to Google Play, search for Star Wars Galaxy of Heroes, and install again.
Anonymous
9 years ago
Doesn't clearing cache remove all saved data meaning you will lose everything on SWGOH ?