Forum Discussion

7 years ago

Loss of gear and gear drops

I purchased gear yesterday and created mk5 merr sonn thermal detector. I had also purchased mk4 siener holo holoect salvge . It was there in the morning. When I came to play in the evening of sep 17...

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CG_MindTricks

EA Staff (Retired)

7 years ago

@judyj69 Hey, can you please provide the following information to look into the purchased gear issue?

- Ally Code:

- What gear did you purchase? (also specify if it was full piece or salvage)

- Date of the purchase?

Thank you.

judyj69

7 years ago

I thought I responded but don't see it.
I bought mk5 Droid caller. I don't remember date. I opened a problem they said join here.
Ally code 238-737-482.

CG_MindTricks
EA Staff (Retired)
7 years ago
Thanks for the reply. I checked your account for the period between 14-18 Sept 2018 and couldn't find any purchase for the following pieces:
Mk 5 Merr-Sonn Thermal Detonator Salvage or full piece
Mk 5 Arakyd Droid Caller Salvage or full piece

In regards to Mk 4 Sienar Holo Projector Salvage you purchased 40 pieces of salvage on 16th of September. The same day you equipped a full Mk 4 Sienar Holo Projector on Enfys Nest.

Hope this helps. If anything you can also send me your Customer Support ticket number and we can look further into it.

Thank you.