Hi folks,
Delighted to share that this issue should now be resolved.
Thank you for your patience while we worked on this for you!
- EA_Lanna
Community ManagerHeya a9898438ec87fed3,
Got it. There are some troubleshooting steps I can suggest to help flush out cached data and help things sync up again. They'll be different depending on what device you're playing from. Are you playing on iOS, Android or PC?
Did you back up your game at any stage before the loading issues happened?
- EA_Lanna
I am playing on IOS.
I hadn’t specifically backed up my game, however it was loading and playing fine, and then all of a sudden stopped. I would hope that all my data was saved at the time I last exited the game!
Thanks
Community ManagerCopy that. For the loading issues, please run through the troubleshooting steps in the guide below and let me know how you get on with them.
(‼️ NOTE: Do not uninstall the game if you're not 10000% positive you've backed it up before the loading issues.)
Real quick, it's important to know that the game is only backed up if it's been linked to the Game Center. If it hasn't been, then you're playing on a guest account and run the risk of losing access when patches, updates, or technical issues crop up. We can’t recover game data for Guest accounts!!
As soon as you're able to load back into the game, I strongly suggest you back it up asap and keep a copy of your Ally Code and Player ID somewhere safe offline...just in case. The support team will need those to help you if you ever find you can't log into your account or need to recover it.
- EA_Lanna
