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peter21adrian's avatar
peter21adrian
Seasoned Novice
9 days ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    7 days ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

sm0g5y4yzb8d's avatar
sm0g5y4yzb8d
New Novice
8 days ago

I'm currently also experiencing the same connection issues that everyone else seems to be experiencing. I'm not able to sign into my account via Google Play or otherwise, and I can only play as a Lvl 1 guest account. I can still play on PC, but it's not ideal.

Anyways, I wanted to ask the following questions to help with troubleshooting:

  1. Has anyone succeeded in signing into their account on mobile?
  2. Has anyone received any response whatsoever from EA?
  3. Is there anyone on android who is currently not experiencing this issue?

I'm hoping this gets resolved asap, it's embarassing for EA honestly and I'm seriously thinking about quitting if it continues.

n4t3_epik's avatar
n4t3_epik
Rising Novice
8 days ago

Change your phone to a date before you had the issue. 

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