Lost all of my progress
I lost all my saved data for DirtyWhiteBoy ally code 762114765, I kept getting ran in circles by both EA and google. I have provided both proof of purchase in my Google play for [edit: email address...
Forum Discussion
Hey @DirtyWhiteBoy197,
I am sorry for all the trouble ☹️.
To recover your account you have two options available:
1. Your account is connected to Google Play:
@DirtyWhiteBoy197 wrote:
[...] After several exchanges and a few chats google told me to contact the EA developers, [...].
EA is in no relation to your Google (-Play) Account. If your account is indeed connected to Google Play, then it’s your best option to go with their advisors through the process. If the advisor isn’t very helpful then I suggest to ask for another. Account-recoverys are daily cases so there shouldn’t be any problem (in case you have all necessary information).
2. You have your Player-ID: If you have your Player-ID then EA Customer Support can help you (even without access to your Google account).
Due to the current situation (Coronavirus) EA has made some changes to support. Currently there is no way to make a phone call with EA as the lines are closed, so the only way to get live support is via chat.
If that doesn’t work, you can also contact the EA Twitter Support Team here:
https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor.
Please let us know which option qualifies for you.
Sorry for the inconvenience.
Regards.
Thanks for the advice!
I tried to give them my GOH player ID and they said it didn't exist and I wrote it down correctly in which I have a screenshot of my ID to know that I relayed it the correct form.
Google is a dead end, it's like they are robots that reply with prerequisite messages and will not give direct answers.
I would rather speak with someone by phone, but this virus hoax has everything on lockdown.
Again thanks for you help!
Hey @DirtyWhiteBoy197,
sometimes there are some letters causing confusion (O and 0 e.g.). As you have a screenshot I suggest to attach it as a file on your (Support-) ticket so that the live chat advisor can see the Player-ID and enter it himself.
Regards.
