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0dlzptnq75a3's avatar
0dlzptnq75a3
24 days ago

Lost my EA account progress, no support response

Hi guys, let me share my EA Support experience. I was a SWGOH player for 6+ years. I had both Google Play and EA accounts on my Android device. Once I tried to transfer my progress to a new device, accidentally linked different game profile to an EA account. As a result, I lost an access to my old account. In order to access EA in-game help, I had to create a new game account linked to Google Play and EA with same email. Tried to reach out support in both ways: in-game help from Android app and web-chat from EA App PC client. Had two chats with online support, but they didn't help. Btw, no tickets were created after in-game post with detailed information about account such as Emails, EA data, PlayerId, etc. Right now 4 days without favorite game(

android
pc

2 Replies

  • famlikerah's avatar
    famlikerah
    New Novice
    23 days ago

    I am sorry to hear that. Hopefully your issue gets resolved soon.

  • 0dlzptnq75a3's avatar
    0dlzptnq75a3
    19 days ago

    Android in-game help:

    Day 1: left support request containing all the player/account data including EA account, Google play email, PlayerID, etc.

    Day 5: first response from support asking if account linked with any of Facebook, Google Play or GameCenter.

    Day 7: Second reply containing "how to restore mobile lost progress article" which I tried before and got no success.

    By the way, there were no any in-game incoming messages about "support team replied" as described in help article from help.ea.com. So you need to open Help menu every time to check for any replies.

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