LS Bundle missing from stores after payment failure

Question

I attempted to purchase the Inquisitors Lightspeed Bundle a couple days ago, but the webstore timed out when returning from PayPal. After chatting with EA Help, they asked me to wait 24-48hrs for the order to completely fail, and the hope was that the item would show back up in my in-game or webstore so I could retry the purchase.

Unfortunately, that didn't happen by the 48hr mark. I reached back out to EA support, and we tried to troubleshoot things a bit, but none of it has worked. Checking the forums here, it seems that others have had similar issues.

Things that I've tried:
* Waiting "24-48 hours".
* Clicking the "Restore Purchases" button in-game then restarting the client, on two separate devices.
* Uninstalling and reinstalling the game on my device.

So, is there a way to have the Inquisitors Lightspeed Bundle reset by Capital Games, such that it will appear in either my webstore or the in-game store, such that I can retry my purchase?

Ally Code: 894-676-361

ea_gunner · Answer

Flagged this issue to studio

severity910 · Answer

Hi, I've had this a few times. For me it has been not committing to a purchase and switching between clients for PC, mobile and the webstore. I've managed to work out the solution for me, so hoping this might help others to reset it's state:

Close all instances of the app on any mobile/ tablet
Close any instances of the SWGOH webstore you might have open on mobile, tablet and PC
Close and re-open the PC client (this seems to be the main offender providing an indeterminate state)
The bundle should now re-appear in the PC client store.
Click on the bundle
Click purchase (this is the big green button with the monetary value)
Click the close icon (DO NOT PROCEED WITH THE PURCHASE)
Wait for the "Purchase not finished dialogue menu"
Click "Yes" when asked to cancel
You have now reset the shop's purchase state for the item.

To continue with the purchase you can now go back to any of the store fronts. The end lesson is dont start the transaction and then cancel it as the CG servers don't seem to automatically timeout and clear the purchase status!

36b9112511f77433 · Answer

Unfortunately, I don't have a Windows machine, so the PC client is a non-starter for me.

I would think that fully uninstalling and reinstalling the clients on my two devices (Android phone and iPad), while also having no tabs open to the webstore would have had a similar effect, but that doesn't seem to be the case

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LS Bundle missing from stores after payment failure

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